Salesforce Consulting
CRM strategy, architecture and implementation that align Salesforce with your customer journeys and business goals.
Sales Cloud · Service Cloud · Data Cloud
Australia · United States · Thailand · IndiaAustralian women-owned, founder-led
Salesforce, Genesys & AI Consultants
Australia · United States · Thailand · India
Founder-led CX consultancy delivering Salesforce, Genesys Cloud CX and Agentforce for enterprises across Australia, the United States and Asia.
Salesforce CRMGenesys Cloud CXAgentforce & AI automation
Salesforce
CRM implementation
Genesys
Contact centre consulting
CX
Connected customer journeys
AI
Supporting automation
Trusted technology partners
Certifications and credentials
Salesforce Partner
Claude Partner
100+ Salesforce certifications
Agentforce Specialists
SOC 2 Type II · ISO 27001 aligned
What we do
Salesforce. Genesys. AI. Customer experience, connected.
Salesforce, Genesys and AI consulting across Australia, the United States and Thailand — supporting better service, simpler workflows and your next stage of growth.
Genesys Cloud CX Consulting
Contact centre design, implementation and optimisation across voice, digital channels and customer routing.
Contact centres · Voice · Omnichannel
CX Strategy & Transformation
Senior-led discovery and delivery planning built around customer experience and measurable business outcomes.
Discover · Design · Deliver
CRM & Contact Centre Integration
Connect Salesforce and Genesys so agents have customer context and consistent workflows across every channel.
Salesforce · Genesys · Integrations
Supporting AI & Automation
Extend your CX platforms with Agentforce, intelligent assistance and automated workflows that reduce manual work.
Agentforce · Flow · AI assistance
Managed Services
We keep your stack humming — 24/7.
Run & evolve
Salesforce Consumer Goods Cloud
Connect retail execution, consumer goods operations and customer relationships around your business priorities.
Consumer Goods · CPG · Retail execution
Salesforce Financial Services Cloud
Bring customer context and service workflows together across banking, wealth and insurance.
Banking · Wealth · Insurance
AI with Claude by Anthropic
Integrate Claude into enterprise workflows with agreed data boundaries, governance and human oversight.
Claude Partner · Enterprise AI · Automation
Supporting service · AI automation
Automate and refine your business processes with AI.
Supporting your Salesforce and Genesys CX investment with Agentforce, intelligent assistance and workflows that reduce manual work and keep people in control.
Customer enquiry
Any channel
AI triage & assist
Context gathered
Human handoff
Full context, in control
Autonomous CX Agents
AI agents that triage enquiries, update records, and hand off to humans with full context — so your team focuses on what matters.
Agentforce · Einstein · Copilot
Business Process Automation
We map, refine, and automate your workflows end-to-end — cutting manual steps, reducing errors, and accelerating cycle times.
Process design · RPA · Flow
Continuous Optimisation
Agentic systems that learn from outcomes, suggest next-best actions, and keep improving your processes after go-live.
Feedback loops · Analytics
Platforms
Salesforce & Genesys. One seamless CX.
CRM and contact centres, brought together with supporting AI automation.
Hover a platform to see how it connects
Genesys Cloud CX
Contact centre experiences connected across voice and digital channels.
VoiceRoutingOmnichannel
Salesforce CRM
Customer context and service workflows connected to your contact centre.
Sales CloudService CloudData Cloud
Agentforce & Automation
Supporting your CX platforms with intelligent assistance and automated processes.
AgentforceFlowAI assistance
Customer context, conversations and automation working as one — so every team sees the same customer, in the same moment.
CX Cloud migration
Migrate from the legacy Genesys CTI connector to CX Cloud
Still running the old Genesys Cloud for Salesforce CTI package? We'll move you to CX Cloud from Genesys and Salesforce, the unified agent desktop. We've done it before, keep disruption to your agents to a minimum, and charge reasonable project rates.
Proven approach
We've already delivered successful CX Cloud migrations
Minimal disruption
A phased cutover that keeps your agents taking calls
One agent desktop
Genesys conversations and Salesforce customer context in one place
Reasonable project rates
Clear scoping and no surprises
Our Clients Say
Trusted by leaders who demand outcomes.
"Experience, passion, and a can-do attitude. I felt I was in safe hands with the team. I was impressed with the value-add thought leadership that they provided on how to best leverage the features we'd purchased on the Salesforce platform — not just implementing our requirements as we'd asked for them with our limited knowledge of what Salesforce can do."
Brett Ferguson
Group Head of Information Technology @ Acquire Learning(at time of working with CXTech team members)
Executive Guest Speaker @ Dreamforce 2016, San Francisco
Let's talk
Let's solve your real-world challenge.
Tell us about your Salesforce, Genesys Cloud or CX automation goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsAustralia: Sydney · Melbourne · Brisbane · PerthUnited States: California, Washington, Arizona, Colorado, Nevada, Illinois, Michigan, Ohio, Minnesota, Missouri, Texas, Florida, Georgia, North Carolina, Tennessee, Virginia, New York, New Jersey, Pennsylvania, Massachusetts, ConnecticutThailand: Bangkok · Chiang Mai · Chonburi (EEC) · Khon KaenIndia: Bangalore
Australia · United States · Thailand · India