Salesforce Consulting
CRM strategy, architecture and implementation that align Salesforce with your customer journeys and business goals.
Sales Cloud · Service Cloud · Data Cloud
Australia · United States · Thailand · IndiaAustralian women-owned, founder-led
Salesforce, Genesys & AI Consultants
Australia · United States · Thailand · India
Founder-led CX consultancy delivering Salesforce, Genesys Cloud CX and Agentforce for enterprises across Australia, the United States and Asia.
Salesforce CRMGenesys Cloud CXAgentforce & AI automation
Salesforce
CRM implementation
Genesys
Contact centre consulting
CX
Connected customer journeys
AI
Supporting automation
Certifications and credentials
Trusted technology partners
Salesforce Partner
Claude Partner
100+ Salesforce certifications
Agentforce Specialists
What we do
Salesforce. Genesys. AI. Customer experience, connected.
Salesforce, Genesys and AI consulting across Australia, the United States and Thailand — supporting better service, simpler workflows and your next stage of growth.
Genesys Cloud CX Consulting
Contact centre design, implementation and optimisation across voice, digital channels and customer routing.
Contact centres · Voice · Omnichannel
CX Strategy & Transformation
Senior-led discovery and delivery planning built around customer experience and measurable business outcomes.
Discover · Design · Deliver
CRM & Contact Centre Integration
Connect Salesforce and Genesys so agents have customer context and consistent workflows across every channel.
Salesforce · Genesys · Integrations
Supporting AI & Automation
Extend your CX platforms with Agentforce, intelligent assistance and automated workflows that reduce manual work.
Agentforce · Flow · AI assistance
Managed Services
We keep your stack humming — 24/7.
Run & evolve
Industry clouds and Claude AI for US enterprises →
CX Cloud migration
Migrate from the legacy Genesys CTI connector to CX Cloud
Still running the old Genesys Cloud for Salesforce CTI package? We'll move you to CX Cloud from Genesys and Salesforce, the unified agent desktop. We've done it before, keep disruption to your agents to a minimum, and charge reasonable project rates.
Proven approach
We've already delivered successful CX Cloud migrations
Minimal disruption
A phased cutover that keeps your agents taking calls
One agent desktop
Genesys conversations and Salesforce customer context in one place
Reasonable project rates
Clear scoping and no surprises
Salesforce · Genesys · AI
AI partnerships & intelligent automation
CRM and contact centres, brought together with supporting AI automation.
Connected customer view
Salesforce · Genesys Cloud CX · AI & intelligent automation
Salesforce
CRM · Service Cloud · Data Cloud
Customer context and service workflows connected to your contact centre.
- Salesforce Partner
Genesys Cloud CX
Voice · Routing · Omnichannel
Connect your contact center with Salesforce Partner Telephony and the CX Cloud connector.
- Salesforce Partner Telephony
- CX Cloud connector
AI & intelligent automation
Agentforce · Einstein · Claude by Anthropic
Integrate Claude into enterprise workflows with agreed data boundaries, governance and human oversight.
- Agentforce
- Einstein
- Claude by Anthropic
- Claude Partner
Step 1
Customer enquiry
Any channel
Step 2
AI triage & assist
Context gathered
Step 3
Salesforce + Genesys
Customer context and conversations connected
Step 4
Human handoff
Full context, in control
Step 5
Resolution
Customer served
Illustration only — not a live system.
Our delivery model
Senior-led strategy & support, offshore delivery speed.
We pair senior, locally-led advisory with a dedicated delivery pod in Thailand — so you get local accountability, global cost-efficiency, and a team that ships every sprint.
Onshore
Locally-led consultancy
Senior-led strategy
Locally-led support
Timezone-aligned discovery
Offshore
Thailand delivery center
Dedicated delivery pod
Right-priced builds
Follow-the-sun velocity
100%
Senior-led strategy & governance
~40%
Typical blended-rate saving vs onshore-only
2 wks
Sprint cadence — demoable every fortnight
Women-owned · Founder-led
Founded by a woman. Making waves worldwide.
CXTech Consulting is an Australian women-owned tech startup building AI-powered hardware and software solutions for real-world problems — and the reach of that work keeps widening, from local teams to international delivery.
Why we built CXTech Consulting.
Hear directly from our founder on the mission behind CXTech — senior-led advisory, dedicated offshore delivery, and a relentless focus on customer outcomes.
Watch the 2-minute story
Client outcome
98%
Client retention rate
Client outcome
12 weeks
Typical time-to-first-value
Our Clients Say
Trusted by leaders who demand outcomes.
"Experience, passion, and a can-do attitude. I felt I was in safe hands with the team. I was impressed with the value-add thought leadership that they provided on how to best leverage the features we'd purchased on the Salesforce platform — not just implementing our requirements as we'd asked for them with our limited knowledge of what Salesforce can do."
Brett Ferguson
Group Head of Information Technology @ Acquire Learning(at time of working with CXTech team members)
Executive Guest Speaker @ Dreamforce 2016, San Francisco
Let's talk
Let's solve your real-world challenge.
Tell us about your Salesforce, Genesys Cloud or CX automation goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsAustralia: Sydney · Melbourne · Brisbane · PerthUnited States: California, Washington, Arizona, Colorado, Nevada, Illinois, Michigan, Ohio, Minnesota, Missouri, Texas, Florida, Georgia, North Carolina, Tennessee, Virginia, New York, New Jersey, Pennsylvania, Massachusetts, ConnecticutThailand: Bangkok · Chiang Mai · Chonburi (EEC) · Khon KaenIndia: Bangalore
Australia · United States · Thailand · India