Salesforce Consulting
CRM strategy, architecture and implementation that align Salesforce with your customer journeys and business goals.
Sales Cloud · Service Cloud · Data Cloud
Australia · United States · Thailand · IndiaAustralian women-owned, founder-led
Salesforce, Genesys & AI Consultants
Australia · United States · Thailand · India
Founder-led CX consultancy delivering Salesforce, Genesys Cloud CX and Agentforce for enterprises across Australia, the United States and Asia.
Salesforce CRMGenesys Cloud CXAgentforce & AI automation
Salesforce
CRM implementation
Genesys
Contact centre consulting
CX
Connected customer journeys
AI
Supporting automation
Trusted technology partners
Certifications and credentials
Salesforce Partner
[X]+ Salesforce certifications
Agentforce Specialists
SOC 2 Type II · ISO 27001 aligned
What we do
Salesforce. Genesys. AI. Customer experience, connected.
Salesforce, Genesys and AI consulting across Australia, the United States and Thailand — supporting better service, simpler workflows and your next stage of growth.
Genesys Cloud CX Consulting
Contact centre design, implementation and optimisation across voice, digital channels and customer routing.
Contact centres · Voice · Omnichannel
CX Strategy & Transformation
Senior-led discovery and delivery planning built around customer experience and measurable business outcomes.
Discover · Design · Deliver
CRM & Contact Centre Integration
Connect Salesforce and Genesys so agents have customer context and consistent workflows across every channel.
Salesforce · Genesys · Integrations
Supporting AI & Automation
Extend your CX platforms with Agentforce, intelligent assistance and automated workflows that reduce manual work.
Agentforce · Flow · AI assistance
Managed Services
We keep your stack humming — 24/7.
Run & evolve
Salesforce Consumer Goods Cloud
Connect retail execution, consumer goods operations and customer relationships around your business priorities.
Consumer Goods · CPG · Retail execution
Salesforce Financial Services Cloud
Bring customer context and service workflows together across banking, wealth and insurance.
Banking · Wealth · Insurance
AI with Claude by Anthropic
Integrate Claude into enterprise workflows with agreed data boundaries, governance and human oversight.
Claude · Enterprise AI · Automation
Supporting service · AI automation
Automate and refine your business processes with AI.
Supporting your Salesforce and Genesys CX investment with Agentforce, intelligent assistance and workflows that reduce manual work and keep people in control.
Customer enquiry
Any channel
AI triage & assist
Context gathered
Human handoff
Full context, in control
Autonomous CX Agents
AI agents that triage enquiries, update records, and hand off to humans with full context — so your team focuses on what matters.
Agentforce · Einstein · Copilot
Business Process Automation
We map, refine, and automate your workflows end-to-end — cutting manual steps, reducing errors, and accelerating cycle times.
Process design · RPA · Flow
Continuous Optimisation
Agentic systems that learn from outcomes, suggest next-best actions, and keep improving your processes after go-live.
Feedback loops · Analytics
Illustrative workflow
Customer enquiry → AI triage → Human handoff
Supporting your Salesforce and Genesys CX investment with Agentforce, intelligent assistance and workflows that reduce manual work and keep people in control.
Illustration only — not a live system.
Step 1
Customer enquiry
Any channel
Step 2
AI triage & assist
Context gathered
Step 3
Salesforce + Genesys
Customer context and conversations connected
Step 4
Human handoff
Full context, in control
Step 5
Resolution
Customer served
Salesforce · Genesys · AI
AI partnerships & intelligent automation
CRM and contact centres, brought together with supporting AI automation.
Connected customer view
Salesforce · Genesys Cloud CX · AI & intelligent automation
Salesforce
CRM · Service Cloud · Data Cloud
Customer context and service workflows connected to your contact centre.
- Salesforce Partner
Genesys Cloud CX
Voice · Routing · Omnichannel
Connect your contact center with Salesforce Partner Telephony and the CX Cloud connector.
- Salesforce Partner Telephony
- CX Cloud connector
AI & intelligent automation
Agentforce · Einstein · Claude by Anthropic
Integrate Claude into enterprise workflows with agreed data boundaries, governance and human oversight.
- Agentforce
- Einstein
- Claude by Anthropic
Platforms
Salesforce & Genesys. One seamless CX.
CRM and contact centres, brought together with supporting AI automation.
Hover a platform to see how it connects
Genesys Cloud CX
Contact centre experiences connected across voice and digital channels.
VoiceRoutingOmnichannel
Salesforce CRM
Customer context and service workflows connected to your contact centre.
Sales CloudService CloudData Cloud
Agentforce & Automation
Supporting your CX platforms with intelligent assistance and automated processes.
AgentforceFlowAI assistance
Customer context, conversations and automation working as one — so every team sees the same customer, in the same moment.
Our delivery model
Senior-led strategy & support, offshore delivery speed.
We pair senior, locally-led advisory with a dedicated delivery pod in Thailand — so you get local accountability, global cost-efficiency, and a team that ships every sprint.
Onshore
Locally-led consultancy
Senior-led strategy
Senior architects and CX advisors serving Australia, the United States and Thailand — aligned to your business hours and outcomes.
Locally-led support
Local accountability, governance and stakeholder management. One throat to choke, every step of the way.
Timezone-aligned discovery
Workshops, design and decisions happen on your timezone, with senior people in the room.
Offshore
Thailand delivery center
Dedicated delivery pod
A dedicated engineering and QA team in Thailand working alongside senior advisors to deliver software, integrations and customer experience solutions.
Right-priced builds
Premium outcomes without premium day-rates. Reinvest the savings into more roadmap, not more invoices.
Follow-the-sun velocity
Work progresses overnight. You wake up to demos, not status updates — shipping every two weeks.
100%
Senior-led strategy & governance
~40%
Typical blended-rate saving vs onshore-only
2 wks
Sprint cadence — demoable every fortnight
Women-owned · Founder-led
Founded by a woman. Making waves worldwide.
CXTech Consulting is an Australian women-owned tech startup building AI-powered hardware and software solutions for real-world problems — and the reach of that work keeps widening, from local teams to international delivery.
Women-owned, founder-led
CXTech is an Australian women-owned technology startup. The founder stays close to the work — strategy, delivery quality and client relationships sit with one accountable team, not a relay of accounts.
Senior-led & locally-supported
Senior-led strategy, architecture and support across Australia, the United States and Thailand, with dedicated offshore delivery behind them. Local judgment, at a cost a growing business can carry.
Australia · United States · Thailand
Our founder-led consultancy connects Salesforce, Genesys and AI delivery across Australia, the United States and Asia.
Hear the founder’s story
You work with the people who set the strategy — the same people who stay answerable for the result.
Founder story
Why we built CXTech Consulting.
Hear directly from our founder on the mission behind CXTech — senior-led advisory, dedicated offshore delivery, and a relentless focus on customer outcomes.
Watch the 2-minute story
Credibility
Credentials that back the story.
Decades of certified Salesforce expertise, hardened delivery governance, and measurable outcomes for the customers we serve.
15+ years
Salesforce & CX leadership across ANZ and APAC
[X]+ Salesforce certifications
Across the delivery team
Agentforce
Specialists in Data Cloud & AI-led service
SOC 2 · ISO 27001
Aligned security & delivery governance
Client outcome
$1.2B+
Client revenue influenced
Client outcome
98%
Client retention rate
Client outcome
~40%
Avg. blended-rate saving vs onshore-only
Client outcome
12 weeks
Typical time-to-first-value
Our Clients Say
Trusted by leaders who demand outcomes.
"Experience, passion, and a can-do attitude. I felt I was in safe hands with the team. I was impressed with the value-add thought leadership that they provided on how to best leverage the features we'd purchased on the Salesforce platform — not just implementing our requirements as we'd asked for them with our limited knowledge of what Salesforce can do."
Brett Ferguson
Group Head of Information Technology @ Acquire Learning(at time of working with CXTech team members)
Executive Guest Speaker @ Dreamforce 2016, San Francisco
Beyond CX · Applied innovation
Hardware, IoT & AI
Explore our connected-device work and an attributed healthcare innovation story.
Let's talk
Let's solve your real-world challenge.
Tell us about your Salesforce, Genesys Cloud or CX automation goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsAustralia: Sydney · Melbourne · Brisbane · PerthUnited States: California, Washington, Arizona, Colorado, Nevada, Illinois, Michigan, Ohio, Minnesota, Missouri, Texas, Florida, Georgia, North Carolina, Tennessee, Virginia, New York, New Jersey, Pennsylvania, Massachusetts, ConnecticutThailand: Bangkok · Chiang Mai · Chonburi (EEC) · Khon KaenIndia: Bangalore
Australia · United States · Thailand · India