Salesforce Consulting
CRM strategy, architecture and implementation that align Salesforce with your customer journeys and business goals.
Sales Cloud · Service Cloud · Data Cloud
Australian-made, Australian-supported consultancyAustralian women-owned, founder-led
Salesforce & Genesys
CX consulting.CXTech Consulting · Australia
We bring Salesforce CRM and Genesys Cloud contact centres together to improve customer experience, with Agentforce and AI automation supporting your teams and workflows. Australian women-owned, founder-led — Australian strategy and support, with dedicated offshore delivery.
Salesforce CRMGenesys Cloud CXAgentforce & AI automation
Salesforce
CRM implementation
Genesys
Contact centre consulting
CX
Connected customer journeys
AI
Supporting automation
Trusted technology partners
Certifications and credentials
Salesforce Partner
[X]+ Salesforce certifications
Agentforce Specialists
SOC 2 Type II · ISO 27001 aligned
What we do
Salesforce. Genesys. Customer experience, connected.
Salesforce and Genesys CX consulting is our core — with AI automation supporting better service, simpler workflows and your next stage of growth.
Genesys Cloud CX Consulting
Contact centre design, implementation and optimisation across voice, digital channels and customer routing.
Contact centres · Voice · Omnichannel
CX Strategy & Transformation
Australian-led discovery and delivery planning built around customer experience and measurable business outcomes.
Discover · Design · Deliver
CRM & Contact Centre Integration
Connect Salesforce and Genesys so agents have customer context and consistent workflows across every channel.
Salesforce · Genesys · Integrations
Supporting AI & Automation
Extend your CX platforms with Agentforce, intelligent assistance and automated workflows that reduce manual work.
Agentforce · Flow · AI assistance
Managed Services
We keep your stack humming — 24/7.
Run & evolve
Supporting service · AI automation
Automate and refine your business processes with AI.
Supporting your Salesforce and Genesys CX investment with Agentforce, intelligent assistance and workflows that reduce manual work and keep people in control.
Autonomous CX Agents
AI agents that triage enquiries, update records, and hand off to humans with full context — so your team focuses on what matters.
Agentforce · Einstein · Copilot
Business Process Automation
We map, refine, and automate your workflows end-to-end — cutting manual steps, reducing errors, and accelerating cycle times.
Process design · RPA · Flow
Continuous Optimisation
Agentic systems that learn from outcomes, suggest next-best actions, and keep improving your processes after go-live.
Feedback loops · Analytics
Platforms
Salesforce & Genesys. One seamless CX.
CRM and contact centres, brought together with supporting AI automation.
Genesys Cloud CX
Contact centre experiences connected across voice and digital channels.
VoiceRoutingOmnichannel
Salesforce CRM
Customer context and service workflows connected to your contact centre.
Sales CloudService CloudData Cloud
Agentforce & Automation
Supporting your CX platforms with intelligent assistance and automated processes.
AgentforceFlowAI assistance
Our delivery model
Australian strategy & support, offshore delivery speed.
We pair senior onshore Australian advisory with a dedicated offshore delivery pod — so you get local accountability, global cost-efficiency, and a team that ships every sprint.
Onshore
Australian-made consultancy
Australian strategy
Senior architects and CX advisors based in Brisbane, Melbourne and Perth — aligned to your business hours and outcomes.
Australian support
Local accountability, governance and stakeholder management. One throat to choke, every step of the way.
AEST-aligned discovery
Workshops, design and decisions happen on your timezone, with senior people in the room.
Offshore
Dedicated delivery center
Dedicated delivery pod
A dedicated offshore engineering and QA team working alongside Australian advisors to deliver software, integrations and customer experience solutions.
Right-priced builds
Premium outcomes without premium day-rates. Reinvest the savings into more roadmap, not more invoices.
Follow-the-sun velocity
Work progresses overnight. You wake up to demos, not status updates — shipping every two weeks.
100%
Australian-led strategy & governance
~40%
Typical blended-rate saving vs onshore-only
2 wks
Sprint cadence — demoable every fortnight
Women-owned · Founder-led
Founded by a woman. Making waves worldwide.
CXTech Consulting is an Australian women-owned tech startup building AI-powered hardware and software solutions for real-world problems — and the reach of that work keeps widening, from local teams to international delivery.
Women-owned, founder-led
CXTech is an Australian women-owned technology startup. The founder stays close to the work — strategy, delivery quality and client relationships sit with one accountable team, not a relay of accounts.
Australian-made & supported
Strategy, architecture and support are led from Australia, with dedicated offshore delivery behind them. Onshore judgment, at a cost a growing business can carry.
Making waves beyond Australia
From CX platforms to AI-powered hardware and software, our work now reaches clients, partners and innovation programs well beyond our home market.
Hear the founder’s story
You work with the people who set the strategy — the same people who stay answerable for the result.
Founder story
Why we built CXTech Consulting.
Hear directly from our founder on the mission behind CXTech — Australian-made advisory, dedicated offshore delivery, and a relentless focus on customer outcomes.
Watch the 2-minute story
Credibility
Credentials that back the story.
Decades of certified Salesforce expertise, hardened delivery governance, and measurable outcomes for the customers we serve.
15+ years
Salesforce & CX leadership across ANZ and APAC
[X]+ Salesforce certifications
Across the delivery team
Agentforce
Specialists in Data Cloud & AI-led service
SOC 2 · ISO 27001
Aligned security & delivery governance
Client outcome
$1.2B+
Client revenue influenced
Client outcome
98%
Client retention rate
Client outcome
~40%
Avg. blended-rate saving vs onshore-only
Client outcome
12 weeks
Typical time-to-first-value
Our Clients Say
Trusted by leaders who demand outcomes.
"Experience, passion, and a can-do attitude. I felt I was in safe hands with the team. I was impressed with the value-add thought leadership that they provided on how to best leverage the features we'd purchased on the Salesforce platform — not just implementing our requirements as we'd asked for them with our limited knowledge of what Salesforce can do."
Brett Ferguson
Group Head of Information Technology @ Acquire Learning(at time of working with CXTech team members)
Executive Guest Speaker @ Dreamforce 2016, San Francisco
Beyond CX · Applied innovation
Hardware, IoT & AI
Explore our connected-device work and an attributed healthcare innovation story.
Let's talk
Let's solve your real-world challenge.
Tell us about your Salesforce, Genesys Cloud or CX automation goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsSydney · Melbourne · Brisbane · Perth