Salesforce Consulting
Sales, Service, Marketing & Data Cloud — done right.
Sales · Service · Data
Australian-made, Australian-supported consultancy
Your trusted CX transformation partner.
Onshore Australian-made and Australian-supported consultancy with dedicated offshore delivery. Premium outcomes at the right price.
SOC 2 Type II·ISO 27001 aligned·HIPAA-ready
+38%
Avg. CSAT lift
4.2x
Sales velocity
−47%
Handle time
12wks
Time to value
Trusted technology partners
What we do
Everything you need. Nothing you don't.
Six focused practices. One team that ships results.
Solution Architecture
Scalable designs that hold up under real-world load.
CTA-led
Digital Transformation
From legacy CRM to modern CX — without the chaos.
Modernization
CX Strategy
Map the journey. Fix the friction. Win the customer.
Strategy & ops
AI & Automation
Agentforce, Einstein & Copilot doing the busywork for you.
Agentforce · Einstein
Managed Services
We keep your stack humming — 24/7.
Run & evolve
AI Agentic Agents
Automate and refine your business processes with AI.
We design agentic AI systems that don't just answer questions — they take action, orchestrate workflows, and drive measurable efficiency.
Autonomous CX Agents
AI agents that triage enquiries, update records, and hand off to humans with full context — so your team focuses on what matters.
Agentforce · Einstein · Copilot
Business Process Automation
We map, refine, and automate your workflows end-to-end — cutting manual steps, reducing errors, and accelerating cycle times.
Process design · RPA · Flow
Continuous Optimisation
Agentic systems that learn from outcomes, suggest next-best actions, and keep improving your processes after go-live.
Feedback loops · Analytics
Platforms
Three platforms. One seamless CX.
Certified delivery — built to work together, out of the box.
Genesys Cloud CX + Salesforce
Contact center + CRM, working as one.
VoiceAgent AssistOmnichannel
Microsoft Dynamics 365
Sales, Service, Power Platform & Copilot — live in weeks.
SalesPower PlatformCopilot
ServiceNow
CSM, ITSM & workflows that connect every team.
CSMITSMAutomation
Our delivery model
Australian strategy & support, offshore delivery speed.
We pair senior onshore Australian advisory with a dedicated offshore delivery pod — so you get local accountability, global cost-efficiency, and a team that ships every sprint.
Onshore
Australian-made consultancy
Australian strategy
Senior architects and CX advisors based in Brisbane, Melbourne and Perth — aligned to your business hours and outcomes.
Australian support
Local accountability, governance and stakeholder management. One throat to choke, every step of the way.
AEST-aligned discovery
Workshops, design and decisions happen on your timezone, with senior people in the room.
Offshore
Dedicated delivery center
Dedicated delivery pod
A handpicked offshore squad — certified Salesforce engineers, QA and admins — working as an extension of your team.
Right-priced builds
Premium outcomes without premium day-rates. Reinvest the savings into more roadmap, not more invoices.
Follow-the-sun velocity
Work progresses overnight. You wake up to demos, not status updates — shipping every two weeks.
100%
Australian-led strategy & governance
~40%
Typical blended-rate saving vs onshore-only
2 wks
Sprint cadence — demoable every fortnight
Founder story
Why we built CXTech Consulting.
Hear directly from our founder on the mission behind CXTech — Australian-made advisory, dedicated offshore delivery, and a relentless focus on customer outcomes.
Watch the 2-minute story
Credibility
Credentials that back the story.
Decades of certified Salesforce expertise, hardened delivery governance, and measurable outcomes for the customers we serve.
15+ yrs
Salesforce & CX leadership across ANZ and APAC
40+
Salesforce certifications across the delivery team
Agentforce
Specialists in Data Cloud & AI-led service
SOC 2 · ISO 27001
Aligned security & delivery governance
Client outcome
$1.2B+
Client revenue influenced
Client outcome
98%
Client retention rate
Client outcome
~40%
Avg. blended-rate saving vs onshore-only
Client outcome
12 wks
Typical time-to-first-value
Our Clients Say
Trusted by leaders who demand outcomes.
"Experience, passion, and a can-do attitude. I felt I was in safe hands with the team. I was impressed with the value-add thought leadership that they provided on how to best leverage the features we'd purchased on the Salesforce platform — not just implementing our requirements as we'd asked for them with our limited knowledge of what Salesforce can do."
Brett Ferguson
Group Head of Information Technology @ Acquire Learning(at time of working with CXTech team members)
Executive Guest Speaker @ Dreamforce 2016, San Francisco
Let's talk
Book a consultation with a certified architect.
Tell us about your customer experience goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsSydney · Melbourne · Brisbane · Perth · Adelaide · Canberra · Hobart · Darwin · Port Moresby (PNG)