Certified Genesys Cloud CX Consultancy

Genesys Cloud CX Consultancy, Built for Australian Contact Centres

CXTech Consulting is a certified Genesys Cloud CX consultancy helping Australian businesses design, implement, and optimise contact centre technology that scales. From migration to ongoing support, our Genesys-certified team delivers measurable CX outcomes.

Why CXTech for Genesys Cloud CX

Genesys Cloud CX Consultancy You Can Trust

Our team holds Genesys Cloud CX Professional Certification and has delivered contact centre transformations across telco, financial services, and retail. We combine platform expertise with a practical, business-outcomes-first approach — so your Genesys investment drives real CX improvement, not just a technical migration.

Services

Genesys Cloud CX Services

Implementation & Migration

Moving from legacy contact centre platforms (or on-prem Genesys) to Genesys Cloud CX with minimal disruption.

Architecture & Integration

Connecting Genesys Cloud CX with Salesforce Service Cloud and other CRM/business systems for a unified agent experience.

Workflow & IVR Design

Building routing, IVR, and workforce engagement flows tailored to your business.

Optimisation & Support

Ongoing tuning, reporting, and managed support for existing Genesys Cloud CX environments.

Genesys + Salesforce

Genesys Cloud CX and Salesforce, Integrated

Many of our clients run Genesys Cloud CX alongside Salesforce Service Cloud. As both a Salesforce consultancy and a Genesys consultancy, CXTech is uniquely positioned to integrate the two platforms — giving agents a single view of the customer across voice, chat, and case data.

Certifications

Certified Genesys Cloud CX Consultants

Genesys Cloud CX Professional Certification

Salesforce Partner

Ready to Optimise Your Contact Centre?

Talk to a certified Genesys Cloud CX consultant about your implementation, migration, or optimisation project.

Let's talk

Let's solve your real-world challenge.

Tell us about your Salesforce, Genesys Cloud or CX automation goals. We'll respond within one business day with a tailored point of view — no slideware.

enquiry@cxtechconsulting.com
+61 400 273 219
Office LocationsAustralia: Sydney · Melbourne · Brisbane · PerthUnited States: California, Washington, Arizona, Colorado, Nevada, Illinois, Michigan, Ohio, Minnesota, Missouri, Texas, Florida, Georgia, North Carolina, Tennessee, Virginia, New York, New Jersey, Pennsylvania, Massachusetts, ConnecticutThailand: Bangkok · Chiang Mai · Chonburi (EEC) · Khon KaenIndia: Bangalore