Implementation & Migration
Moving from legacy contact centre platforms (or on-prem Genesys) to Genesys Cloud CX with minimal disruption.
Certified Genesys Cloud CX Consultancy
Genesys Cloud CX Consultancy, Built for Australian Contact Centres
CXTech Consulting is a certified Genesys Cloud CX consultancy helping Australian businesses design, implement, and optimise contact centre technology that scales. From migration to ongoing support, our Genesys-certified team delivers measurable CX outcomes.
Why CXTech for Genesys Cloud CX
Genesys Cloud CX Consultancy You Can Trust
Our team holds Genesys Cloud CX Professional Certification and has delivered contact centre transformations across telco, financial services, and retail. We combine platform expertise with a practical, business-outcomes-first approach — so your Genesys investment drives real CX improvement, not just a technical migration.
Services
Genesys Cloud CX Services
Architecture & Integration
Connecting Genesys Cloud CX with Salesforce Service Cloud and other CRM/business systems for a unified agent experience.
Workflow & IVR Design
Building routing, IVR, and workforce engagement flows tailored to your business.
Optimisation & Support
Ongoing tuning, reporting, and managed support for existing Genesys Cloud CX environments.
Genesys + Salesforce
Genesys Cloud CX and Salesforce, Integrated
Many of our clients run Genesys Cloud CX alongside Salesforce Service Cloud. As both a Salesforce consultancy and a Genesys consultancy, CXTech is uniquely positioned to integrate the two platforms — giving agents a single view of the customer across voice, chat, and case data.
Certifications
Certified Genesys Cloud CX Consultants
Genesys Cloud CX Professional Certification
Salesforce Partner
Claude Partner
CX Cloud migration
Migrate from the legacy Genesys CTI connector to CX Cloud
Still running the old Genesys Cloud for Salesforce CTI package? We'll move you to CX Cloud from Genesys and Salesforce, the unified agent desktop. We've done it before, keep disruption to your agents to a minimum, and charge reasonable project rates.
Proven approach
We've already delivered successful CX Cloud migrations
Minimal disruption
A phased cutover that keeps your agents taking calls
One agent desktop
Genesys conversations and Salesforce customer context in one place
Reasonable project rates
Clear scoping and no surprises
Let's talk
Let's solve your real-world challenge.
Tell us about your Salesforce, Genesys Cloud or CX automation goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsAustralia: Sydney · Melbourne · Brisbane · PerthUnited States: California, Washington, Arizona, Colorado, Nevada, Illinois, Michigan, Ohio, Minnesota, Missouri, Texas, Florida, Georgia, North Carolina, Tennessee, Virginia, New York, New Jersey, Pennsylvania, Massachusetts, ConnecticutThailand: Bangkok · Chiang Mai · Chonburi (EEC) · Khon KaenIndia: Bangalore