Implementation & Migration
Moving from legacy contact centre platforms (or on-prem Genesys) to Genesys Cloud CX with minimal disruption.
Certified Genesys Cloud CX Consultancy
Genesys Cloud CX Consultancy, Built for Australian Contact Centres
CXTech Consulting is a certified Genesys Cloud CX consultancy helping Australian businesses design, implement, and optimise contact centre technology that scales. From migration to ongoing support, our Genesys-certified team delivers measurable CX outcomes.
Why CXTech for Genesys Cloud CX
Genesys Cloud CX Consultancy You Can Trust
Our team holds Genesys Cloud CX Professional Certification and has delivered contact centre transformations across telco, financial services, and retail. We combine platform expertise with a practical, business-outcomes-first approach — so your Genesys investment drives real CX improvement, not just a technical migration.
Services
Genesys Cloud CX Services
Architecture & Integration
Connecting Genesys Cloud CX with Salesforce Service Cloud and other CRM/business systems for a unified agent experience.
Workflow & IVR Design
Building routing, IVR, and workforce engagement flows tailored to your business.
Optimisation & Support
Ongoing tuning, reporting, and managed support for existing Genesys Cloud CX environments.
Genesys + Salesforce
Genesys Cloud CX and Salesforce, Integrated
Many of our clients run Genesys Cloud CX alongside Salesforce Service Cloud. As both a Salesforce consultancy and a Genesys consultancy, CXTech is uniquely positioned to integrate the two platforms — giving agents a single view of the customer across voice, chat, and case data.
Certifications
Certified Genesys Cloud CX Consultants
Genesys Cloud CX Professional Certification
Salesforce Partner
Let's talk
Book a consultation with a certified architect.
Tell us about your customer experience goals. We'll respond within one business day with a tailored point of view — no slideware.
- enquiry@cxtechconsulting.com
- +61 400 273 219
- Office LocationsSydney · Melbourne · Brisbane · Perth · Adelaide · Canberra · Hobart · Darwin · Port Moresby (PNG)